Shipping & Return Policy

Shipping & Exchange Policy

We know you’re excited to receive your Beaute Pro Hair, and we’re just as excited for it to arrive. Please review our processing, shipping, and exchange policies before placing your order.

Order Processing

Please allow 7–10 business days for your order to be processed. Business days do not include weekends or holidays. Processing time begins after your order has been successfully placed and payment has been confirmed. Processing time is separate from shipping time. Once your order has completed processing, you will receive shipping confirmation and tracking information by email.

Shipping

All orders are shipped via USPS Priority Mail, which typically takes approximately 2 business days after your order has been processed and shipped.

Please keep in mind:

7–10 business days processing + approximately 2 business days shipping

Shipping estimates provided by USPS are not guaranteed. Beaute Pro Hair is not responsible for delays caused by the postal carrier, weather, holidays, or other circumstances outside of our control.

Please make sure your shipping address is complete and accurate before submitting your order.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for your tracking information to update after receiving your shipping confirmation. Once a package has been transferred to USPS, delivery updates should be followed through the tracking information provided.

Order Changes & Cancellations

Because orders begin processing after they are placed, all orders are final and cannot be canceled once submitted. Please carefully review your texture, length, quantity, shipping address, and other order details before completing checkout. If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once processing has begun.

Returns

All sales are final.

Beaute Pro Hair does not accept returns or issue refunds. We encourage you to carefully review your texture, length, quantity, and order details before completing your purchase. If you need assistance choosing the right hair before ordering, please contact us. We’re happy to help you make the best selection.

Exchanges

Although returns are not accepted, we understand that sometimes you may need a different item. Eligible items may be exchanged within 10 days of the postal delivery confirmation date. To request an exchange, please email Beaute Pro Hair within the 10-day exchange period. Please include your order number and the item you would like to exchange. Exchange requests submitted after the 10-day period will not be accepted.

Exchange Eligibility

For sanitary and quality-control purposes, hair must remain in its original, unused condition to qualify for an exchange. Hair that has been worn, installed, washed, brushed, combed, cut, colored, chemically processed, altered, or otherwise changed from its original condition is not eligible for exchange.

Packaging, ties, bands, and other original product materials must remain intact. Beaute Pro Hair reserves the right to decline an exchange if the product does not meet our exchange requirements upon inspection.

Exchange Pricing

All exchanges are processed based on the current selling price of the new item at the time the exchange is processed. Promotional pricing and discounts apply only during the promotional period in which they were offered. If your original purchase was made using a sale, promotional code, or discount and that promotion has ended, the original discount will not transfer to your exchange.

For example, if you purchased an item for 15% off during a promotion and request an exchange after the promotion has ended, the replacement item will be exchanged based on its current selling price.

If the replacement item costs more than the amount credited toward your exchange, you will be responsible for paying the difference.

Exchange Shipping

Customers are responsible for the cost of shipping eligible exchange items back to Beaute Pro Hair. We strongly recommend using a trackable shipping method. Beaute Pro Hair is not responsible for exchange packages that are lost or damaged while being shipped back to us. Customers are also responsible for any applicable shipping costs associated with sending the replacement item.

Incorrect or Damaged Orders

We carefully inspect and prepare each order before it leaves us, but if you believe you received an incorrect or damaged item, please contact Beaute Pro Hair as soon as possible.

Please email us with:

Your order number

A description of the issue

Clear photos of the item

Clear photos of the original packaging

Do not install, wash, brush, comb, cut, color, or alter the hair before contacting us.

Once hair has been installed, worn, altered, or chemically processed, we may be unable to verify the condition in which it was received. If Beaute Pro Hair confirms that an incorrect item was sent or that an item arrived with a qualifying issue, we will provide instructions for resolving the matter.

Before You Order

We want you to feel confident about your purchase.

If you have questions about textures, lengths, bundle quantities, or which Beaute Pro Hair collection is best for you, please contact us before placing your order.

We’re happy to help you choose the right hair before it reaches your cart.